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Adress Validator FAQ

Hier finden Sie Antworten auf häufig gestellte Fragen. Sollte Ihre Frage hier noch nicht beantwortet sein, schicken Sie uns bitte eine Email an support@byteplant.com.

General

I'm concerned about the privacy of my data.

Address-Validator is a service operated by Byteplant, a company located in Germany and operating according to EU General Data Protection Regulation (GDPR) standards and the German Federal Data Protection Act (BDSG) - one of the strictest data protection and privacy legislations in the world(see Bundesdatenschutzgesetz for details).

We do not process or store addresses for any purpose other than validation.

We do not share any client data with any third party at any time.

We retain personal data processed on behalf of our clients for as long as needed to provide services to our clients.

All data from API requests and batch/list processing will be automatically deleted within 14 days after the data has been made available to us.

Which countries does your address validation service cover?

Our Address-Validator service covers 240+ countries world-wide.

Does your address validation service provide corrections/suggestions for incorrect addresses?

Yes, Address-Validator suggests corrections for incorrect or ambiguous addresses.

Address Validator Results
What do the address status codes VALID, SUSPECT and INVALID mean?
  • VALID: address is correct and deliverable.
  • SUSPECT: address is incorrect and needs corrections to be deliverable, a suggested correction is provided.
  • INVALID: address is incorrect and not deliverable - either there is no match at all in the reference data or the address is ambiguous and there are a lot of different matches. In these cases automatic correction suggestions are not available.
Address Validator List Processing
How do I validate addresses from Excel or a CSV file?

You can start the validation process by uploading a CSV file (UTF-8/UTF-16 format, one address per line, use comma (',') as column separator and provide these column headers: street address, address line 2, postal code, city, state, country).

Excel files must be exported to CSV first:

  • Open the file in Excel.
  • Click Menu | Save As (Other Formats).
  • Enter a name for the file and choose "CSV UTF-8".
  • Click Save.

Why does the list upload web form report thousands of addresses, when I only uploaded a few hundred?

Our automatic format detection tries to detect and convert files submitted in many common spreadsheet and archive formats, but this sometimes fails. If this happens, make sure you submit your list in one of the following formats:

If you have a spreadsheet, use your spreadsheet software to export the list to text/csv format.

You can check your list with our Address List Validator tool before uploading.

Why does my validation task not start automatically, even though I paid the correct amount?

We use a third-party service (FastSpring) to manage payments. Please use the same email address both for your validation task and for the Share-It purchase, so that the task to start can be identified. If you already used a different email address, please send us an email so we can start your task manually.

How do I validate addresses from a database, Customer Relationship Management (CRM) system or Excel?

Databases, CRM systems and Excel are capable to export data to CSV (comma-separated values) files - please see the answer to the next question for instructions on how to upload a CSV file for validation.

Address Validator REST Web API
Which availability do you guarantee for the Address Validator service?

Our Address Validation Online API is hosted at three different locations in Europe. We guarantee an availability of 99.9% - please see the API server status page for real-time availability information.

What is the average API response time?

API requests will be typically answered within 125ms.

Account Management

Wie kann ich meine Bestellungen, Abonnements und Rechnungen verwalten?

Sie können Rechnungen direkt herunterladen, indem Sie sich im Account Dashboard anmelden.

Sie können sich auch mit den folgenden Schritten beim FastSpring Account Portal anmelden:


Sobald Sie angemeldet sind, können Sie Ihre Abonnements verwalten, Rechnungen herunterladen oder Ihre Zahlungssdaten aktualisieren.

Warum kann ich mich nicht bei meinem Konto anmelden?

Mit der Einführung des neuen Unified Dashboards müssen Sie Ihr Passwort zurücksetzen. Bestehende Konten von verschiedenen Diensten, die dieselbe Email verwenden, wurden zu einem einzigen Konto zusammengeführt.

Wie kann ich mein Abonnement kündigen?

Das Unified Account Dashboard bietet nun die Möglichkeit, Abonnements zu kündigen - alternativ können Sie dies auch direkt über das FastSpring Portal tun.