Adress Validator FAQ

Address-Validator.net is a service operated by Byteplant, a company located in Germany and operating according to EU General Data Protection Regulation (GDPR) standards and the German Federal Data Protection Act (BDSG) - one of the strictest data protection and privacy legislations in the world(see Bundesdatenschutzgesetz for details).

We do not process or store addresses for any purpose other than validation.

We do not share any client data with any third party at any time.

We retain personal data processed on behalf of our clients for as long as needed to provide services to our clients.

All data from API requests and batch/list processing will be automatically deleted within 14 days after the data has been made available to us.

Our Address-Validator service covers 240+ countries world-wide.

Yes, Address-Validator suggests corrections for incorrect or ambiguous addresses.

You can start the validation process by uploading a CSV file (Unicode UTF-8/UTF-16 format, one address per line, use comma (',') as column separator and provide these column headers: street address, address line 2, postal code, city, state, country).

Excel files must be exported to CSV first:

• Open the file in Excel.
• Click Menu | Save As (Other Formats).
• Enter a name for the file and choose "Unicode Text (*.txt)".
• Click Save.

Our automatic format detection tries to detect and convert files submitted in many common spreadsheet and archive formats, but this sometimes fails. If this happens, make sure you submit your list in one of the following formats:

• Text/CSV (comma-separated values)
• Text/plain (plain text)

If you have a spreadsheet, use your spreadsheet software to export the list to text/csv format.

You can check your list with our Address List Validator tool before uploading.

We use a third-party service (MyCommerce Share-It / Digital River) to manage payments. Please use the same email address both for your validation task and for the Share-It purchase, so that the task to start can be identified. If you already used a different email address, please send us an email so we can start your task manually.

Databases, CRM systems and Excel are capable to export data to CSV (comma-separated values) files - please see the answer to the next question for instructions on how to upload a CSV file for validation.

Our Address Validation Online API is hosted at three different locations in Europe. We guarantee an availability of 99.9% - please see the API server status page for real-time availability information.

API requests will be typically answered within 500ms.

You can log into the MyCommerce Share-It Customer Care Center using the following steps:

• Go to: https://ccc.element5.com/ccc/my_account.html
• Select your preferred language.
• Log in with your user ID and password, or your order number and password.
  *If you do not remember your password, it can be retrieved at https://ccc.element5.com/ccc/lookup.html.
• Click on "User Data"
• Click on "Edit" for the information you wish to update.

After you have updated your information, click "Save Data".

We use a third-party service (MyCommerce Share-It / Digital River) to manage payments. Share-It implement their own customer accounts. Please do not confuse Share-It accounts with Address Validator accounts, both may use different email addresses and/or passwords.

We use a third-party service (MyCommerce Share-It / Digital River) to manage payments. Find instructions to cancel a subscription here.