Support & Customer Services
When designing and programming our products our first goal is to create software where the user does not need any support - if possible. We try to achieve this by using reliable setup routines, designing easy to understand user interfaces and providing thorough product documentation in helpfiles and manuals.
FAQs
We provide as many answers to the remaining questions as possible on our website for easy access by our customers and prospective customers. If you have a question, please have a look at the FAQs (Frequently Asked Questions) first.
- Arctor
- No Spam Today! for Workstations
- No Spam Today! for Servers
- MailStore
- Email Security Suite
- Webserver Monitor
Free E-Mail Support
Free email support is available for all our paid-for products. Answering your question usually takes about one day.
Always submit the following information:
- The operating system version you use.
- Which product and what version of the product you use.
- A detailed and concise description of your problem.
Optionally submit the following information:
- Log files and configuration files that might help us to determine what problem you have.
Support E-Mail Addresses
- Arctor: Please send your questions to .
- No Spam Today, MailStore and Email Security Suite: Please send your questions to
.
You should also consider taking your question to the No Spam Today! Support Forum. - Webserver Monitor: .
Additional Support
If you require additional support, please inquire at for a suitable arrangement.