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Clients complaining of false postives! [message #614] Fri, 08 October 2004 20:00
eastwood
Messages: 37
Registered: July 2004
Member
I have NST set to delete spam and send message back to sender

Its set as 5.0 for the score.

But some clients are telling me that they are having emails from certain people that are being marked as spam but are definately not!

I cant find out what the blocked messages scored in the log simply that they were blocked?

How can i see what blocked emails scored so i can possibly raise the level from 5 to a higher level but still stopping true spam

or can anybody suggest what I can do to help this situation?

Cheers
Re: Clients complaining of false postives! [message #615 is a reply to message #614] Mon, 11 October 2004 14:40 Go to previous message
support
Messages: 918
Registered: April 2004
Senior Member
You've chosen to delete spam mails outright, this makes it difficult to find
out in hindsight what has gone wrong. Maybe you can reconfigure your system in
a way that spam mails are only tagged, and not deleted (reject/deliver), while
your mail server or client has a filtering rule that moves the mail to a
quarantine folder.

Then it is possible to look at the Received-headers, and at the X-Spam-Status headers of the blocked mail, and find out which SpamAssassin rules triggered.



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