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icon5.gif  "load operation failed (parse operation failed (version not supported))" [message #2925] Mon, 21 April 2014 11:19 Go to next message
AhmetOzcan is currently offline  AhmetOzcan
Messages: 1
Registered: April 2014
Location: Turkey
Junior Member
I have purchased Clean Mail Home.

I get below error, when I open the program.
The UI is gone, but the program runs at the background.

I re-installed the program, problem is still there.

"load operation failed (parse operation failed (version not supported))"

Win 7 Pro 64bit
Microsoft Office Home 365 Extra
Outlook
Re: "load operation failed (parse operation failed (version not supported))" [message #2926 is a reply to message #2925] Thu, 24 April 2014 17:33 Go to previous message
support
Messages: 925
Registered: April 2004
Senior Member
This message appears when the CleanMail.ini file has been created with a version of CleanMail no longer supported.

It is safe to delete this file and restart CleanMail.

You can usually find this file in the "User" subdirectory. The path depends on the Windows version used. Some versions of Windows hide this directory, you may need to enable "show hidden files" in the Explorer.


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