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check for updates problem [message #1735] Wed, 06 June 2007 09:56
david
Messages: 24
Registered: June 2007
Junior Member

I am currently having the following problem getting NST to check for updates:

"Protocol Error: Proxy Authentication Required."

The server NST is on does not go through an http proxy for internet access (i assume this is the way NST checks for updates?)

Have I configured something wrongly ?

Thanks
Re: check for updates problem [message #1736 is a reply to message #1735] Tue, 12 June 2007 11:39 Go to previous message
support
Messages: 919
Registered: April 2004
Senior Member
>
> I am currently having the following problem getting NST to
> check for updates:
>
> "Protocol Error: Proxy Authentication Required."
>
> The server NST is on does not go through an http proxy for
> internet access (i assume this is the way NST checks for
> updates?)
>
> Have I configured something wrongly ?
>
NST to connects to our web server www.byteplant.com to retrieve update information.

The error message is returned by the HTTP request, so it seems that there is indeed a proxy or firewall involved on your side. The HTTP error code for this message is 407, in case you are wondering.



Customer Support
Byteplant GmbH
Re: check for updates problem [message #1737 is a reply to message #1736] Fri, 11 January 2008 17:12 Go to previous message
david
Messages: 24
Registered: June 2007
Junior Member
Hello,

I have been manually updating NST, as I am still unable to use the 'check for updates' feature.

The server that NST is running on is definately not going through a proxy for internet access, it does go through a firewall, but has unrestricted access.

Please advise if there is a fix for this yet.

Thanks
Re: check for updates problem [message #1738 is a reply to message #1737] Mon, 14 January 2008 09:55 Go to previous message
support
Messages: 919
Registered: April 2004
Senior Member
> I have been manually updating NST, as I am still unable to use
> the 'check for updates' feature.
>
> The server that NST is running on is definately not going
> through a proxy for internet access, it does go through a
> firewall, but has unrestricted access.
>
> Please advise if there is a fix for this yet.

What happens if you do a
telnet www.byteplant.com http
from the machine NoSpamToday is running on?



Customer Support
Byteplant GmbH
Re: check for updates problem [message #1739 is a reply to message #1735] Wed, 16 January 2008 09:14 Go to previous message
david
Messages: 24
Registered: June 2007
Junior Member
If I do: telnet www.byteplant.com http, it connects ok.
Re: check for updates problem [message #1740 is a reply to message #1739] Wed, 16 January 2008 18:43 Go to previous message
support
Messages: 919
Registered: April 2004
Senior Member
If a check for updates request is handled by our web server, it is not possible that a HTTP reply like the one you got is given. It must involve some proxy on your end.

It would have been nice if telnet hadn't worked, but even when it works for your user account there may still be lots of possible configuration differences in your setup, so that NST is blocked when trying its http request.

Please check your proxy/firewall's logs to see what might be the problem.



Customer Support
Byteplant GmbH
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