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Version 3.0.1.x hangs [message #1707] Mon, 21 May 2007 09:19
egeuens
Messages: 6
Registered: May 2007
Junior Member
HI,

I have 2 customers running NSTD and NOD32. Both customer were using version 2.x and having a great time Smile.
Customer 1 is running Win2003 server SP2 + NOD32 - 25 mail addresses
Customer 2 is running XP SP2 + NOD32 + Etrust Anti vir - 100 mail addresses

When i installed a new version 3.x it was running fine in the beginning. Two weeks ago both installations crashes regularly, I suppose it has to do with an upgrade of Microsoft or NOD32. The NSTD hanged and needed several restarts of the service before running again for some time. Then it crashes again.

I onrder to help my customer I re-installed everything based on version 2x (latest version on 2) and it runs smoothly. No more crashes.

What can I do to re-install version3 and have it running fine?

Thank you.
Erwin

PS: I also had the 100% cpu utilization of the admin tool but I shut it down, no problems.
Re: Version 3.0.1.x hangs [message #1708 is a reply to message #1707] Tue, 22 May 2007 11:24 Go to previous message
support
Messages: 918
Registered: April 2004
Senior Member
[...]

This problem is probably the same as the problem discussed in this (unfittingly) named thread:

http://www.byteplant.com/forum/read.php?f=1&i=1760&t=1746#reply_1760

Solution: Install the latest version.

> PS: I also had the 100% cpu utilization of the admin tool but I
> shut it down, no problems.

We analyzed the problem, and have a fix ready for the next release. For the moment, displaying another page of the admin tool will usually solve the problem.



Customer Support
Byteplant GmbH
Re: Version 3.0.1.x hangs [message #1709 is a reply to message #1707] Wed, 23 May 2007 09:59 Go to previous message
egeuens
Messages: 6
Registered: May 2007
Junior Member
OK,
I re-installed the latest version and will report back to you how it works in production.
Thx
erwin
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